Returns & Exchanges

Return, Replacement & Refund Policy – HexxOne Nepal

Last Updated: October 2025

Welcome to HexxOne Nepal. We value your trust and satisfaction.
This Return, Replacement, and Refund Policy outlines our handling of returns, replacements, and refunds for products purchased through our official store or verified sales channels.

Please read this page carefully before making a purchase.

1. Nature of Our Products

Most products sold by HexxOne are digital goods, such as:

• Software subscriptions (e.g., CapCut Pro, Adobe CC, Autodesk, Canva Pro, Envato Elements, Freepik Premium)

• Digital licenses, activation keys, or access codes

• Downloadable content and cloud services

Because these are electronically delivered and instantly activated, our return and refund conditions differ from those for physical goods.

2. Return Policy

Since digital subscriptions are activated and delivered electronically:

• Returns are not applicable once a license or code has been delivered or activated.

• For physical items (if any), returns are accepted only if the product is damaged, defective, or incorrect upon delivery.

If you receive the wrong product or an unactivated code, please contact us within 48 hours of purchase with valid proof (order ID, invoice, and screenshots).

3. Replacement Policy

You are eligible for a replacement in the following cases:

• The subscription or digital code provided does not work or fails to activate.

• The product you received is different from what was advertised.

• The account or service was terminated or revoked due to an error or non-compliance issue by the seller.

Replacement Procedure:

1. Contact our support team at support@hexxone.com or via live chat.

2. Provide your order ID, email, and a brief description of the issue.

3. Our team will verify the case and provide a new activation or alternative access within 24–72 hours after validation.

4. Refund Policy

Refunds are considered only under specific conditions, as most digital subscriptions are final once activated.

You may request a refund if:

• The activation key or account was never delivered.

• The product is unusable, and no working replacement is available.

• A duplicate order was made accidentally (with proof).

• A technical error occurred during payment or order processing.

Refunds will not be issued if:

• The subscription or key has already been activated.

• The issue arises from misuse, violation of service terms, or third-party interference.

• You changed your mind after purchase.

Refunds are processed within 7–10 business days using the same payment method as the original purchase.

5. Cancellation Policy

Orders can be canceled before activation or delivery only.
Once the license or account has been shared, the order is final and cannot be canceled.

To cancel a pending order, email support@hexxone.com immediately with your order details.

6. How to Request a Return, Replacement, or Refund

Please email support@hexxone.com with the following details:

• Full Name

• Order Number

• Date of Purchase

• Description of the Issue

• Screenshots or proof of error (if applicable)

Our customer service team will review your request and respond within 24 hours.

7. Important Notes

• Refunds and replacements are subject to verification of transaction records.

• HexxOne reserves the right to refuse requests that do not meet the above conditions.

• Abuse of the refund system may result in account suspension or denial of service.

• For multi-user or shared accounts, the guarantee applies only to the purchaser’s account.

8. Contact Us

If you have any questions regarding returns, replacements, or refunds, reach out to us:
Email: support@hexxone.com, info@hexxone.com
Website: https://www.hexxone.com
Office: Bank Marg, Bagbazar, Kathmandu, Nepal

Trust HexxOne – 100% Genuine, Secure, and Supported

At HexxOne, we’re committed to offering authentic software subscriptions, transparent policies, and responsive support to every customer in Nepal and beyond.